Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 5027 | Business Operations | Cards & Merchant Operations | Cards Operations | Knowledge of end-to-end card operations processes, including transaction processing, chargebacks, settlements, customer complaints, and reconciliation procedures. | |
| 5028 | Business Operations | Cards & Merchant Operations | Cards Operations | Knowledge of card scheme mandates and compliance standards, ensuring adherence to Visa and Mada guidelines. | |
| 5029 | Business Operations | Cards & Merchant Operations | Cards Operations | Knowledge of operational risk controls and internal audit standards. | |
| 5030 | Business Operations | Cards & Merchant Operations | Cards Operations | Knowledge of customer service principles and issue resolution protocols, ensuring prompt handling of escalations. | |
| 5031 | Business Operations | Cards & Merchant Operations | Cards Operations | Ability to use MS Excel and reporting tools for operational dashboards, reconciliation performance tracking, and card portfolio analytics. | |
| 5032 | Business Operations | Cards & Merchant Operations | Cards Operations | Ability to lead cost optimization and resource utilization initiatives, identifying process bottlenecks and implementing solutions for operational efficiency. | |
| 5033 | Business Operations | Cards & Merchant Operations | Cards Operations | Ability to manage card dispute and chargeback lifecycle, from customer complaint logging to final resolution. | |
| 5034 | Business Operations | Cards & Merchant Operations | Cards Operations | Ability to supervise system maintenance, card platform enhancements, and support function readiness. | |
| 5035 | Business Operations | Cards & Merchant Operations | Cards Operations | Ability to analyze card transaction decline trends, identify root causes, and collaborate with internal and external teams. |