Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 3582 | Technology | Infrastructure & Operations | Technology Operations | Knowledge of incident, problem, and change management protocols. | |
| 3590 | Technology | Infrastructure & Operations | Technology Operations | Service Desk Operations | Knowledge of incident, problem, and change management protocols. |
| 3598 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of incident, problem, and change management protocols. |
| 3606 | Technology | Infrastructure & Operations | Technology Operations | Banking Applications Support | Knowledge of incident, problem, and change management protocols. |
| 3614 | Technology | Infrastructure & Operations | Technology Operations | Risk & Compliance Systems Support | Knowledge of incident, problem, and change management protocols. |
| 3622 | Technology | Infrastructure & Operations | Technology Operations | Business Integration support | Knowledge of incident, problem, and change management protocols. |
| 3630 | Technology | Infrastructure & Operations | Technology Operations | Network & Infra Support | Knowledge of incident, problem, and change management protocols. |
| 3665 | Technology | Technology Services Assurance | Knowledge of IT change management lifecycle, including request initiation, impact assessment, approval protocols, implementation control, and change documentation. | ||
| 3679 | Technology | Technology Services Assurance | Change Management | Knowledge of best practices in IT. | |
| 3680 | Technology | Technology Services Assurance | Change Management | Knowledge of frameworks such as SAMA ITG, ITIL, and COBIT | |
| 3681 | Technology | Technology Services Assurance | Change Management | Knowledge of Production Release & Deployment Procedures (Rollback Plans, Go-Live Readiness, Coordination) | |
| 3682 | Technology | Technology Services Assurance | Change Management | Knowledge of process analysis and optimization. | |
| 3683 | Technology | Technology Services Assurance | Change Management | Knowledge of IT systems, infrastructure, and software development life cycles (SDLC). | |
| 3684 | Technology | Technology Services Assurance | Change Management | Knowledge of SMAX, Micro Focus ALM/QC, Jira & TestRail (Defect Management, Test Execution & Reporting) | |
| 3685 | Technology | Technology Services Assurance | Change Management | Ability to execute the IT Service Management Tools (Change, Incident & Release Management) | |
| 3686 | Technology | Technology Services Assurance | Change Management | Ability to identify, assess, and mitigating risks associated with IT changes. | |
| 3687 | Technology | Technology Services Assurance | Change Management | Ability to implement continuous improvement practices in change management. | |
| 3688 | Technology | Technology Services Assurance | Change Management | Ability to use MS Excel & PowerPoint (Reporting Dashboards & KPI Tracking) | |
| 3689 | Technology | Technology Services Assurance | Release & Deployment Management | Knowledge of the full change management lifecycle including request intake, impact assessment, approval workflows, and implementation controls. | |
| 3697 | Technology | Technology Services Assurance | Technology Disaster Recovery | Knowledge of the change management lifecycle, including request initiation, risk assessment, approval, and controlled implementation. |