Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 3331 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 3332 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 3333 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 3334 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 3335 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 3336 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 3337 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 3338 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |