Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 3307 | Technology | Applications Development | Customer Experience Platform | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. | |
| 3308 | Technology | Applications Development | Customer Experience Platform | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. | |
| 3309 | Technology | Applications Development | Customer Experience Platform | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. | |
| 3310 | Technology | Applications Development | Customer Experience Platform | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. | |
| 3311 | Technology | Applications Development | Customer Experience Platform | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. | |
| 3312 | Technology | Applications Development | Customer Experience Platform | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. | |
| 3313 | Technology | Applications Development | Customer Experience Platform | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. | |
| 3314 | Technology | Applications Development | Customer Experience Platform | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. | |
| 3315 | Technology | Applications Development | Customer Experience Platform | CRM | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 3316 | Technology | Applications Development | Customer Experience Platform | CRM | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 3317 | Technology | Applications Development | Customer Experience Platform | CRM | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 3318 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 3319 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 3320 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 3321 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 3322 | Technology | Applications Development | Customer Experience Platform | CRM | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |
| 3323 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 3324 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 3325 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 3326 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 3327 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 3328 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 3329 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 3330 | Technology | Applications Development | Customer Experience Platform | Loyalty & Rewards Mgmt. | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |
| 3331 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 3332 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 3333 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 3334 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 3335 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 3336 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 3337 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 3338 | Technology | Applications Development | Customer Experience Platform | Contact Center Solutions | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |
| 3339 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 3340 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 3341 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 3342 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 3343 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 3344 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 3345 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 3346 | Technology | Applications Development | Customer Experience Platform | Customer Support Solutions | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |
| 3347 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Knowledge of CRM systems, chatbot frameworks, live chat, and voice services platforms relevant to digital banking environments. |
| 3348 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Knowledge of system integration techniques to unify customer data and enable seamless digital journeys across touchpoints. |
| 3349 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Knowledge of cybersecurity protocols, compliance policies, and governance frameworks. |
| 3350 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Ability to manage platform upgrades, incident response, and system maintenance with minimal disruption. |
| 3351 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Ability to collaborate with business and IT teams to translate customer feedback and functional needs into digital platform enhancements. |
| 3352 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Ability to evaluate emerging technologies and drive innovation in customer engagement solutions. |
| 3353 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Ability to use data analytics and customer feedback tools to improve platform features and enhance digital satisfaction. |
| 3354 | Technology | Applications Development | Customer Experience Platform | Business Process Management | Ability to lead end-to-end development and deployment of customer-facing platforms ensuring timely execution and strategic alignment. |