Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 3597 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of IT Service Management (ITSM) practices and ability to implement service desk operations aligned with ITIL frameworks. |
| 3598 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of incident, problem, and change management protocols. |
| 3599 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of network and infrastructure operations. |
| 3600 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Knowledge of regulatory technology support (AML, CTF, KYC) and experience aligning tech operations with audit and risk frameworks. |
| 3601 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Ability to conduct functional testing, support DR simulations, and enable release readiness for core platforms. |
| 3602 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Ability to monitor and maintain core banking and compliance platforms, ensuring uptime, integrity, and SLA compliance. |
| 3603 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Ability to coordinate platform support across APIs, middleware, and integration layers. |
| 3604 | Technology | Infrastructure & Operations | Technology Operations | Customer Experience Support | Ability to interpret NPS/user feedback data, identify platform friction points, and drive customer experience enhancements. |