Skill Inventory Matrix
Enabler for Internal Mobility Program
Records
| ID | Sector | Division | Department | Unit | Technical Skills |
|---|---|---|---|---|---|
| 3476 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of configuration management practices, including CMDB design, asset relationship mapping, and integration with ITSM, monitoring, and inventory systems. |
| 3477 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of service monitoring frameworks, including the design and deployment of tools. |
| 3478 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of escalation protocols, severity classification, and L1–L3 support coordination models. |
| 3479 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Knowledge of service governance frameworks and SLO/KPI setting. |
| 3480 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to configure dashboards, alerts, and trend reports for SLA tracking, anomaly detection, and event correlation. |
| 3481 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to lead the full lifecycle of incident and problem management. |
| 3482 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to conduct post-incident reviews and implement preventive actions to mitigate service disruptions and improve system reliability. |
| 3483 | Technology | Infrastructure & Operations | Service Management | Incident & Problem Management | Ability to support service migration and network zoning initiatives. |